We understand that working with your customers is a hard job and providing them with the best customer service possible is one of the most important aspects of your business. Invictus International is willing to help you with your customer support needs.

Services Offered with any Package

Whatever you are currently paying for your customer suport, we will probably be able to beat it. You will have:

• 24 Hour Ticket Support
• 24 Hour Email Support
• 24 Hour Live Chat Support

Additional Services Offered

Customer Service Consulting with an industry leading expert including:

• Improving your customer service standards
• Reviewing past customer satisfaction
• Implementing customer data gathering
• Redesign and reconstruction of CSM

Ticket Support

We believe that when customers open a ticket with you they wont settle for anything less than a complete solution to their problems. We know as users that when we get a ticket response that is unrefined or incomplete it is infuriating. We know that your customers feel the same way when they get anything less than perfection. Each of our agents will answer your tickets with complete and fulfilling answers or you don't pay us for the ticket. Tickets are paid on a per instance basis that is customized to your situation.

Email Support

Just as with our ticket support email isn't an instant response vehicle and any response less than a complete answer is unacceptable. Allow us to cover your email support and we will give your customers the highest support possible or you don't pay for the email response. Emails are paid on a per instance basis that is customzied to your situation.

Live Chat Support

Live chat is a wonderful feature most companies will shy away from for the same reason they wish to remain seen as an active and thriving company. An offline or inactive live chat status can portray to our customers that you are not as strong, active or supporting as you might want to me. This is were we pick up the slack. You only pay for the chats that we are involved in and you only pay on our system of cognitive comprehension. What does this mean? It means that you will never pay a single penny more for your live chats than you need to and we can assure you that you will be paying less for our live chat services than you pay your current employees or can find anywhere else. Live chat is based on a per hour basis that is customized and calculated based on Cognitive Comprehension

Phone Support

We can all understand how frustrating it is to call a company you are working with and get an agent that can barely speak your own language. To compound that frustration when you put forth that extra effort to understand them it usually still doesn't help the situation.
We at Invictus International only use against that have your language as their first language. If you need english speaking customer service representatives we will not give you anyone besides english speaking agents.

Call us
USA & Canada:1-800-676-3555
International: +1-801-747-6486

Email us: csm(at)goinvictus.com

Call us
USA & Canada:1-800-676-3555
International: +1-801-747-6486

Email us: csm(at)goinvictus.com